Please check your order on arrival and report any errors by email within 3 days.
If for any reason you wish to return an item/s for a refund or exchange please contact us and let us know which item/s are being returned.
Returns on payment plan are only valid for exchange or credit note ONLY
We cannot except returns that have been worn or damaged.
We do request that all items be returned with 14 days of receipt, with the original receipt and the reasons for returning the item/s
THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS
* Too Small/Too Big
* Wrong Item/Size Delivered
* Faulty/Damaged on Delivery
SALE ITEMS MUST BE RETURNED WITHIN 7 DAYS for a refund after that date we DO NOT accept returns.
Items must be returned with in original condition with original reciept, tags or labels still intact and original packaging to the address below:
PRETTY LITTLE DIVA'S
9 Dunningsbridge Road
It is the CUSTOMERS RESPONSIBILITY to ensure that the return reaches us in the condition stated above and have arranged and paid for delivery. We would advise you to ensure that all returned items are sent via insured postage/delivery, as we will NOT be held responsible for returned parcels that are lost in the post.
We will not accept ANY parcels returned without the postage costs being paid.
Once a returned item is received and checked that it meeds the above conditions, the refund will processed within 7 working days. We can only refund by the same method the original payment was made. We will then email you to confirm our acceptance of the return and notification of the refund.
We aim to post all instock orders out by the next day using a recorded delivery option. All layaways and Preorder will be despatched when all payments have been received in full and items are instock. Our delivery options gives you standard delivery which aims to get your order to you 1-2 business working days and next day delivery will aim to have your order to you by 1pm the next day.. Orders received over the weekend/bank holidays will be desptached the next business working day.