Pre-orders are a great way of getting the outfit you love before they go out of stock..and you know they will, they always do when you want something.

Pre-orders work in 2 ways you can either pay in full or pay 25% upfront

If paying by 25% deposit please read on….

If you enter code DEPOSIT at checkout this will allow you to make the deposit amount required to secure the order. When the items arrive in stock the remaining 75% will be invoiced to you via paypal. (Please note the code is not a discount code but a deposit code).

After 1 week, if payment has not been received Pretty Little Diva's will contact you reminding you for payment to be made within 3-5 days. If payment still has not been received by this time the transaction will become Void, and the items will go back into stock, and the deposit will be lost.


Pretty Little Diva's do also offer you the option to pay by instalments. Please email us 
with your requirements and we will do our upmost to tailor your plan to your requirements. If the plan that has been agreed is not adhered to Pretty little diva's has the right to withdraw the payment plan and request all monies due to be paid in full. If payment still hasnt been made all items will return back to stock and the payment plan will be Withdrawn. All monies will also be lost.


Please check your order on arrival and report any errors by email within 3 days.
If for any reason you wish to return an item/s for a refund or exchange please contact us and let us know which item/s are being returned.
Returns on payment plan are only valid for exchange or credit note ONLY

We cannot except returns that have been worn or damaged.

We do request that all items be returned with 14 days of receipt, with the original receipt and the reasons for returning the item/s


* Too Small/Too Big  
* Wrong Item/Size Delivered
* Faulty/Damaged on Delivery

SALE ITEMS MUST BE RETURNED WITHIN 7 DAYS for a refund after that date we DO NOT accept returns.

Items must be returned with in original condition with original reciept, tags or labels still intact and original packaging to the address below:

Unit A04
9 Dunningsbridge Road
L30 6TA

It is the CUSTOMERS RESPONSIBILITY to ensure that the return reaches us in the condition stated above and have arranged and paid for delivery. We would advise you to ensure that all returned items are sent via insured postage/delivery, as we will NOT be held responsible for returned parcels that are lost in the post.

We will not accept ANY parcels returned without the postage costs being paid.

Once a returned item is received and checked that it meeds the above conditions, the refund will processed within 7 working days. We can only refund by the same method the original payment was made.  We will then email you to confirm our acceptance of the return and notification of the refund.


We aim to post all instock orders out by the next day using a recorded delivery option. All layaways and Preorder will be despatched when all payments have been received in full and items are instock. Our delivery options gives you standard delivery which aims to get your order to you 1-2 business working days and next day delivery will aim to have your order to you by 1pm the next day.. Orders received over the weekend/bank holidays will be desptached the next business working day.